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View and understand a sent message’s status

A message’s Status page gives you detailed information about the sent message: How many recipients it was sent to, how many recipients received and acknowledged it, and how many recipients it couldn’t be delivered to. You can also view message responses, and publishing statuses for messages published to social media or other end points (such as RSS feeds, XML files and so on).

Steps

Ensure that the required workspace is on the Workspace toolbar.
Hover over the workspace to view the Workspace menu and then click Messages.
The View My Messages page opens.
Locate the message whose status you want to view.

Tip! Click to use the filter options to help you find the message.

Click Status beside the message.
The message’s Status page opens at the Message Status view.

Tip! On the Status page you can open the sent message (and resend it if you need to) by clicking the Subject link at the top of the page.

Understand the Message Status view

The Message Status view lists statistics for the different statuses. You can click Reload Message Status to manually trigger a response data refresh.

Tip! Click to use the filter options to narrow the scope of status data.

Read an explanation of message statuses:

The table below explains the message status for each delivery channel:

Email	SMS	Rich messages	Voice
Whispir is processing the message for delivery	Whispir is processing the message for delivery	Whispir is processing the message for delivery	Whispir is processing the message for delivery
The message was successfully sent from Whispir	The message was successfully sent to the service provider with no delivery information yet received	The content has been published	A recipient or a device (such as voicemail) has picked up the call
A read receipt has been received (This relies on the receiver having enabled the read receipt function at their end)	The service provider has successfully received the message or The service provider has provided the time that the message was successfully received by the mobile device	The web page has been opened/viewed	The recipient has chosen to hear the voice message body (by pressing a key) or The recipient has listened to the body of the voice message Note: The difference between the two depends on whether the voicemail message acceptance options have been enabled or disabled (respectively) by your company administrator. See Configure voice settings
A response has been received	A response has been received from the recipient	A message response has been received	The recipient has replied with a response or has joined a conference call or bridge call
The email couldn’t be delivered to the recipient – the email address was invalid or a server notification advised the message was not delivered	Message failure – possibly an invalid phone number, not in valid area, mobile device turned off or the service provider was unable to send the message	(not applicable)	The recipient was unreachable. For example, their phone was out of range; the phone number was engaged; the call was rejected; or the call rang out

Review message responses

Click Message Response on the Status page to view response details.
Summary information is displayed.
(optional) Click if you want to apply filters to narrow the scope of response data.
Click View Detailed Response Report to view the responses from individual message recipients.

Notes:

If a voice message included optional responses, the Response column in the report lists the key each recipient pressed. See Configure voice settings for more information about optional responses.
If a response rule was applied to the message the responses are grouped and colour-coded according to the rule. See About response rules for more information.

Tip! In the Response table at the top of the page, if you click Show beside a response, the Detailed Status Report shows only the responses from the recipients that the status applies to.

Understand the Publishing Status view

The Publishing Status view displays information about messages that have been published to a social media service (such as Twitter, Facebook and LinkedIn) or to some other end point (such as an RSS feed, a document file or XML file, or your company’s contact portal). It indicates whether they were published successfully or not, or whether they were unpublished by a Whispir user.

Note: If you’re experiencing problems with publishing your message (for example, its status has remained as Publishing for much longer than expected) contact the Whispir Support Team (support@whispir.com).

In the Channel column you can click any entry that has a link to open the message in the relevant medium (for example, Twitter or Facebook).

It may be possible to unpublish messages. See View your messages for more information.