Configure message channel defaults
Role: Company Administrator.
Contacts can be imported into Whispir via either the Contact API or an ad hoc contact import. For both of these methods, the Message Channel Defaults settings let you prioritise the top 3 fields to use as the primary, secondary and tertiary fields in the Default Notification Options section of each new contact profile. If a contact in the import file has details recorded for any of these top 3 fields, those details will be automatically added to the Default Notification Options section.
Steps
- Open the Company Settings page (click
> Administration sidebar > Company Settings). - In the Settings pane on the left expand Messaging and click Channel Defaults.
- In the Email Channel, SMS Channel and Voice Channel sections, click Up or Down to prioritise your top three values.
- Click Save.
