Create a shared distribution list

You can create a shared distribution list that’s made up of manually selected recipients, like a static distribution list. This list is then available for mapping to (sharing with) other workspaces (unlike static lists).

Enter the list’s basic details

  1. Ensure that the required workspace is on the Workspace toolbar.
  2. Hover your mouse over the workspace to open the Workspace menu.
  3. Under Contact Management click New Distribution List.
    The New Distribution List page opens.
  4. (mandatory) In the Name field enter a name for the list.
  5. Choose a meaningful name. Distribution lists are identified by their name alone, so the name should easily identify the purpose of the list and who might be on it.

    Tip! Make sure you don’t add any spaces at the end of the name and don’t include any special characters (for example, & or _).

  6. In the Description field enter a description for the list.
    It should provide more information about the purpose of the list and its recipients.
  1. In the Type field select Shared.
    All publishing options are removed as shared distribution lists cannot be subscribed to or displayed in private portals.
create a shared distribution list
  1. Go to Add contacts to the list.

Add contacts to the list

  1. In the first field in the Add Members section select an option – either Contacts or Distribution Lists.
  2. Note: Each ‘Distribution Lists’ option represents a display order or grouping for the distribution lists when they appear in the pane below the search criteria fields.

  1. Select the contacts or distribution lists in the left pane and click Add To List to add them to the pane on the right.
    (Press and hold the CTRL key to select multiple separate entries, or press and hold the SHIFT key to select a block of entries.)
  2. To remove a contact or a distribution list from the right pane select them and click Remove From List.
  1. Go to Save your distribution list.

Save your distribution list

  1. Do one of the following:
    • Click Add Escalation List if you want to define an escalation path for the list. See Add and edit person-to-person escalations.
    • Click Save to finalise your list and view it on the Distribution List page. Its access type is Shared, which means it’s available to be shared with other workspaces the user has access to.
    • Click Save and Add More to save your list and open a new blank form to create another distribution list.

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