Reset a user’s password

Role: Company Administrator

You can reset a user’s password if required (for example, if a user has forgotten it).

Reset the password for one or more users

Follow these steps to send one or more users a system-generated email containing a new temporary password. The users log in using the password and are then prompted to change it.

  1. Open the Manage Users page (click administration sidebar icon > Administration sidebar > User Manager).
  2. Locate the users whose passwords you want to reset and select the check boxes beside their names.
  3. Click Reset the Password and Send an Email.
    Each user is sent an email containing a unique temporary password.

Manually reset the password for one user

Follow these steps to reset the password for one user by manually entering a new password in their user profile. Once you’ve done this you need to contact the user to tell them their new password.

  1. Open the Manage Users page (click administration sidebar icon > Administration sidebar > User Manager).
  2. Locate the user whose password you want to reset.
  3. Click Edit beside their name.
    The Manage User page opens, displaying the user profile details.
  4. Scroll down to the Access – Primary Details1 section.
  5. Select the Check to enter new password below check box.
  6. Type the new password and repeat it.
  7. Click Save.
  8. Contact the user to give them their new password and advise them to change it after they log in.

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