Configure message channel defaults

Role: Company Administrator

Contacts can be imported into Whispir via either the Contact API or an ad hoc contact import. For both of these methods, the Message Channel Defaults settings let you prioritise the top 3 fields to use as the primary, secondary and tertiary fields in the Default Notification Options section of each new contact profile.


  1. Open the Company Settings page (click administration sidebar icon > Administration sidebar > Company Settings).
  2. In the Settings pane on the left expand Messaging and click Channel Defaults.
  3. In the Email Channel, SMS Channel and Voice Channel sections, click Up or Down to prioritise your top three values.
  4. Click Save.
message channel defaults settings

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