Define call bridging options

Role: Company Administrator

Call bridging is a voice message feature that allows a call recipient to be automatically connected to another number. This could be another person or a conference call service.

When the recipient answers the call they press 2 to connect to the call bridging. They then hears the words ‘Please wait, you’re being connected’ and are directly connected. Alternatively they can press 3 to hear (and write down) the callback details and then call in later.

You define the call bridging options on the Call Bridging Options page. These options are then available for users to select from when they’re creating a voice message.

Note: Users can also enter call bridging details manually when they’re creating a voice message, instead of selecting a predefined option.

Define call bridging options

  1. Open the Call Bridging Options page (click administration sidebar icon > Administration sidebar > Call Bridging Options).
  2. Scroll to the bottom of the list to a new blank row.
  3. In the Name column enter a name for your entry.
  4. In the Phone Number column enter the number in the international phone number format: Country code, followed by local area code (if applicable) without a leading zero, and then the phone number, with all spaces removed. For example:
    • If the Australian landline number is 03 9876 5678, enter 61398765678.
    • If the New Zealand mobile phone number is 02789456, enter 642789456.
    • If the US toll free number is 1800 123 456, enter 11800123456.
  5. Do one of the following:
    • If you’re only wanting to bridge to another person’s phone number, leave all other columns blank and go to Step 10.
    • If you want to add details for bridging to a conference call service go to Step 6.
  6. In the Account Number column enter the number for the conference call service.
    Depending on the service you’re using, ‘account number’ might be called something different, such as ‘conference call ID’ or ‘room number’.
  7. In the PIN column enter the PIN for the conference call if required.
    Depending on the service you’re using, ‘PIN’ might be called something different, such as ‘guest ID’ or ‘passcode’.
  8. In the Moderator PIN column enter the additional moderator PIN for the conference call if one is required.
    Some conference calls won’t start until a moderator joins. If a moderator PIN applies, Whispir treats the first person to join the call as the moderator.
  9. In the Type field select one of the following options:
    • Auto Teleconf: This option adds your entry to a company-wide pool of available conference call services that Whispir will cycle through if any one service is already used.
    • Note: When a user is setting up a voice message, they activate this feature by selecting Use Auto – Teleconference in the drop-down list in Enable Call Bridging section.

    • Operator select: This option directs Whispir to only use the specific conference call service you’ve entered.
  10. Click Save.
    The entry is added to the list. It’s now available for users to select on the Voice tab when they’re creating a ‘classic’ message or template.

Notes:

  • The Account Number, PIN and Moderator PIN columns accept digits 0–9 and the hash (#) and star (*) characters.
  • All three columns also accept the plus (+) character, which adds a pause in the dialling. Each + represents 1 second. Pauses allow some wait time to ensure the conference call service is ready to accept the account number and PIN.
  • Whispir recommends that you test your call bridging entry to ensure the call is being dialled correctly and the service works as expected. Add more pauses (+) to a number if necessary.
  • Although the account number and PINs are each entered in separate columns, Whispir treats them as one concatenated number that it dials to activate a conference call.

Delete call bridging options

To delete a call bridging option click Delete beside it.
The definition is removed from the list.

 

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