Contact the Whispir Support Team

For urgent issues please call the Whispir Support Team directly. For all other issues and enquiries send an email to support@whispir.com and a ticket will be raised, allowing you to track the request.

Note: Your company's Service Level Agreement with Whispir outlines issue severity and turnaround times. If you're experiencing an issue, to assist our support team with troubleshooting please provide as much information as you can when you log your request. For example, provide:

  • an explanation of what you expected to happen, followed by what is actually happening
  • details to find the issue, such as the exact message send date and time, the workspace name and the page you're looking at
  • the steps you were performing when the issue occurred (in case the Support Team needs to replicate the issue)
  • what actions you've taken troubleshoot the issue.

If relevant please provide written permission for our Support Team to access your account to aid troubleshooting.

Contact details

Calls within Australia: 1300 WHISPIR (1300 944 774)

Calls within New Zealand: 0800 WHISPIR (0800 944 774)

Calls within Singapore: 800 186 1114

Calls within the Americas: +1 844 944 7747

International calls: +61 3 8630 9900

 

Email: support@whispir.com

Web: https://www.whispir.com/services/support and http://whispir.com/who-we-are/contact-us

Knowledge base: https://whispir.force.com/success/s/

YouTube channel: https://www.youtube.com/user/WhispirTV